Service IT / Terms of Service
Terms of Service
Provider
The provider is Service IT, a sole proprietorship (Einzelunternehmen) operated by Serhii Yanov, Paul-Gossen-Str. 89, 91052 Erlangen, Germany. Contact: s@st-in.eu, +49 9131 9185513, +38 063 405 0291.
Scope
We provide IT consulting, custom software development, CRM and ERP customization, Odoo implementation, Telegram bots, business automation, AI-assisted workflows, API integrations, website implementation, Android development, 1C/BAS data exchange, server administration, visual testing and related support.
The website is aimed primarily at business customers. Mandatory consumer rights remain unaffected if a consumer contract is concluded.
Offers and contracts
Information on this website is not a binding offer. A contract is concluded only after written confirmation of scope, price, timeline, responsibilities, acceptance criteria and any special legal or technical requirements by both parties.
Changes, additional integrations, emergency work and work outside the agreed scope may require a separate written agreement.
Client cooperation
The client provides accurate requirements, timely feedback, lawful data sources, access credentials through secure channels, test data, licenses, approvals and legal rights to all materials and systems needed for the work.
Delays, missing access, inaccurate requirements or third-party outages may affect timeline, price and delivery.
Prices, tax and payment
Prices, payment terms and billing milestones are agreed individually in writing. Service IT currently applies the German small-business VAT rule (Kleinunternehmerregelung) under § 19 UStG; German VAT is therefore not shown separately unless this tax status changes.
Third-party costs such as domains, hosting, SMS, telephony, paid APIs, cloud services, Odoo apps, payment fees and licenses are charged separately where applicable.
Delivery, review and acceptance
Deliverables are provided according to the agreed scope and available technical access. The client should review results without undue delay and report defects with enough detail to reproduce them.
If no formal acceptance process is agreed, productive use or written confirmation may be treated as acceptance where legally permissible.
Third-party software and platforms
Domains, hosting, Odoo, Telegram, WhatsApp, Bitrix24, payment providers, APIs, app stores, cloud services and other third-party systems remain subject to their own terms, technical limits, pricing and availability.
We are not responsible for platform changes, blocked accounts, provider outages or API restrictions outside our control, but we help assess reasonable technical alternatives if agreed.
Telegram bots, AI and automation
Bots, agents, AI workflows, analytics, scoring and automation are implemented only for lawful business purposes. Spam, deception, scams, prohibited goods, illegal services, rights-infringing content or attempts to bypass platform rules are outside the service scope.
Marketing broadcasts and electronic advertising must be designed with opt-in, unsubscribe, sender transparency and documentation of consent where required.
High-risk or sensitive use cases such as HR selection, credit, insurance, medical triage, education assessment, biometrics, worker monitoring or legally significant automated decisions require a separate AI Act, GDPR and sector-law assessment before implementation.
Data protection and confidentiality
Each party protects confidential information received from the other party and uses it only for the agreed project unless disclosure is required by law.
Where Service IT processes personal data on behalf of a client, the parties conclude a data processing agreement where required by GDPR. The client remains responsible for lawful instructions, privacy notices, data sources and end-user consents within its business process.
Intellectual property
Rights to custom deliverables are transferred or licensed as agreed in writing after payment. Pre-existing tools, libraries, templates, open-source components, know-how and third-party materials remain with their respective owners and are licensed under their applicable terms.
Warranty and support
Defects are handled according to the agreed scope and applicable law. Support, maintenance, monitoring, backups, updates and response times are provided only when agreed.
Liability
Nothing in these terms limits liability for intent, gross negligence, injury to life, body or health, mandatory product liability or other liability that cannot legally be limited.
Otherwise, liability is governed by applicable law and the agreed project scope. We are not liable for indirect losses, lost profit, unavailable third-party services, unlawful client instructions, missing client cooperation, or data and systems supplied by the client unless mandatory law provides otherwise.
Consumer rights
If a consumer contract is concluded, mandatory consumer protection rights remain unaffected. Any legally required cancellation information, withdrawal instructions or pre-contract information will be provided separately where required before contract conclusion.
Dispute resolution and ODR
The EU Online Dispute Resolution platform was discontinued on 20 July 2025. We are not obliged and not willing to participate in consumer arbitration proceedings under VSBG, unless mandatory law requires otherwise.
Applicable law and jurisdiction
Unless mandatory consumer or EU law provides otherwise, German law applies. For merchants, legal entities and special funds under public law, the competent courts at the provider's business location apply where legally permissible.
Related legal documents
Last updated
30.07.2026