Requests and sales
Lead capture, qualification questions, commercial request intake, CRM handoff, reminders, client status updates and manager notifications.
Service IT / Telegram automation
Telegram bots for business, production and enterprise management
We design and develop Telegram bots for real business processes: requests, sales, production, warehouse, service, approvals, notifications, reports and integrations with Odoo, CRM, ERP, 1C/BAS, Bitrix24, websites, telephony, payments and business software where technical access is available.
TelegramERP / CRMProductionAny software
From messenger to managed process
A business bot is not just answers in chat. It should know the process, create records, request approvals, notify responsible people, collect structured data, write to the right system and keep an audit trail.
Service IT / Telegram Bot API
What we build
Bots for companies where Telegram is the fastest working interface for employees, clients, operators and managers.
Production workflows
Shift reports, work orders, production statuses, quality checks, material requests and shop-floor notifications.
Warehouse and logistics
Stock requests, shipment updates, delivery statuses, barcode/photo evidence, courier notifications and inventory alerts.
Management and approvals
Tasks, approvals, escalations, daily reports, reminders, responsible-user routing and owner-level control.
Service and support
Ticket intake, FAQ flows, support queues, operator handoff, SLA reminders and customer communication history.
AI assistants when useful
Knowledge-base answers, document summaries, draft replies and internal assistant flows with transparency and human control.
We connect Telegram with almost any business software
If a system has an API, database access, webhook, import/export file, email gateway or another stable technical route, we can design the integration. If there is no API, we assess safe alternatives such as controlled RPA, scheduled exports or an intermediate integration service.
- Odoo, CRM, ERP, 1C/BAS, Bitrix24, KeyCRM, Salesforce and custom back-office systems
- websites, portals, shops, WordPress, OpenCart, Shopify and form handlers
- payments, invoices, delivery, warehouse, accounting, telephony, email and document flows
- Google Sheets, dashboards, databases, APIs, webhooks, queues and internal services
How the project is delivered
Business process map
We define who uses the bot, what decision it supports, what data it collects and which system is the source of truth.
Architecture and access
We choose Telegram Bot API mode, hosting, data storage, integrations, roles, logging, backups and security boundaries.
Prototype and integration
We build the main flow, connect CRM/ERP/software, test data exchange and prepare operator scenarios.
Launch and support
We check desktop/mobile Telegram flows, webhooks, logs, error handling, SEO page links and hand the bot into support.
Legal, privacy and platform-safe approach
- We implement only lawful business scenarios. Spam, deception, scams, prohibited goods or illegal services are outside the service scope.
- Personal data is minimized, access is role-based, logs and retention are defined, and privacy/DPA/subprocessor questions are handled before production.
- Broadcasts and marketing notifications are designed around opt-in, unsubscribe and sender transparency.
- If AI is used, users are informed where required, and significant business decisions stay under human review.
- High-risk areas such as HR selection, credit, insurance, medical triage, education assessment, biometrics or legally significant automated decisions require separate legal and AI Act/GDPR assessment.
Result for the business
The company gets a controlled Telegram interface that works with existing software instead of creating another isolated chat. Employees use a familiar messenger, while management receives structured data, accountable actions and measurable process control.