Classification
The AI assistant helps separate relevant service requests from spam or unrelated messages and records a concise reason for the suggested classification.
Service IT / client case
BieneGold: AI triage for incoming leads
Website forms, email, Meta and phone inquiries are routed into Odoo CRM so managers can work from a shared context.
Next action
It proposes a follow-up step for the manager while preserving human review and manual correction of the lead.
Ongoing development
We refine source mapping, duplicate handling and classification rules as real cases reveal new edge conditions.