Transcription
Where a recording is available, speech-to-text processing makes the conversation searchable and available for review.
Service IT / client case
BieneGold: calls turned into actionable CRM context
Zadarma call events are linked to BieneGold's CRM records so the conversation history remains with the customer inquiry.
AI analysis
The system summarizes the call context and suggests classification and callback actions for a manager to review.
Operational reliability
We maintain queues, retry and duplicate guards and repair missing links between calls and CRM records.