AI lead triage
Incoming requests from website forms, email, Meta and phone channels are routed into CRM. AI classification helps separate service inquiries from irrelevant messages and suggests the next step; managers retain control.
Service IT / client case
Website, CRM and AI-supported operations
We develop and support the client's website, Odoo CRM/ERP, server and mail infrastructure, forms, telephony and analytics.
Call analysis
Zadarma calls are linked to CRM, transcribed where available and analyzed to give managers a concise context and callback recommendations.
Full-cycle support
We maintain the infrastructure and improve workflows after launch: site changes, CRM data routes, communication history, SEO measurement and operational fixes.